The organization of the store
The initial organization of the store is the factor that will determine the success of our business. For example, one would never think of opening a bar to attract a youthful clientele in an area where 90% of the residents are elderly and vice versa. There are, however, diverse factors--location, experience and capital--that can maximize the position of our new activity.
- Location
Obviously, the location of our business affects how we run it since it determines the type of clientele whose needs we'll have to serve. For example, if our business is located in a residential area of a city, our average client will have different needs than clients who go to a coffee bar located in a commercial area. In addition, location determines whether clients are just passing through or are "regulars".
When clients just pass through, it's because the coffee bar is in a convenient location. No owner-client loyalty develops and if
another bar is opened in an even more convenient location, the client often changes stores. This category applies to practically all bars in central locations with high daytime traffic and low nighttime traffic. This means that this type of bar relies heavily on its image to attract passers-by.
When clients become regulars, it's because the person working behind the counter is personable, because the bar becomes a place for old friends to congregate or because of other similar reasons. In this type of bar, the client-owner/client-employe relationship and the make-up of the clientele are the predominant factors.
- Experience
Our business experience is another important factor entering in our choice of the general tenor of our business. If, for example, we have worked for three years in a bar geared to the youth market where we have learned the organization, the type of products to sell etc., it would not be a good idea to shift gears and move into a classic coffee bar situation. That's because each type of bar requires specific capacities and organizational structures and different types of behavior on an everyday basis.
- Capital
The capital available for buying and renovating the space substantially affects the choice of the store and its characteristics. To get around this obstacle, we can:
a) rent it as a business;
b) try to find partners with capital who believe in our abilities and our project;
c) get a loan from an outside party (a bank), but we strongly advise against this step because the high cost of loans would eat into our management capital.
To begin this activity, especially when the start-up costs are high, we must allocate at least 50% of the cost of getting the license, the cost of renovation and a small reserve for the first few months--the most problematic months--after opening. Therefore, for example, if we decide to buy a 100 square-meter space that has a value of ú.200.000.000 (U.S.$125,000), we must set aside at least ú.100.000.000 (U.S.$62,500) for the purchase, ú.30.000.000 (U.S.$18,750) for minor internal renovations (required by the Department of Hygiene, signs), and ú.30.000.000 (U.S.$18,750) more for the first few months of the business.
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